In this article, I want to demonstrate how you can utilize Plumsail HelpDesk for SharePoint Online in your organization as a communication channel between you and your customers. First, you will need to install Plumsail HelpDesk on a new or existing site and configure e-mail forwarding to your mail server, so all messages sent to a particular address e. g. will automatically appear in SharePoint as tickets and comments: Go to helpdesk settings and copy the address under the Email settings tab. Next, configure forwarding from your primary helpdesk e-mail to this auto-generated address and specify your primary helpdesk e-mail address in the 'Reply to address' box. That's it. Now all discussion relating to a particular e-mail message together with attachments is saved in a HelpDesk ticket and you are able to reply to your customers directly from SharePoint: Ticket form in Plumsail Helpdesk On the right side of this form you can find and manage the ticket's properties: Requester, Assigned To, Cc, Status, Priority, Due Date, Category and Tags.
Choose the type of security you want. WPA and WPA2 are more secure than WEP, but not all devices support WPA2. Create a unique password for your network. There will be hints on your router configuration page to tell you how to set up a password. Make sure to keep a hard copy of your password hidden somewhere in case you forget it [source: Microsoft]. Locate and click on the Internet icon, for Windows 7 and Vista, in the notification area of Windows on your laptop. The icon will resemble a signal meter, like you would see on a cell phone [source: Windows]. For Windows XP, open your Control Panel and select Network Connections. Right click on the Wireless Network Connection icon and choose View Available Wireless Networks [source: MSU]. Choose the wireless network you just set up and enter your password [source: Windows]. //]]]]>]]>
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